NatWest incident
NatWest Group - Incident Notification 05/04/2023
NatWest experienced a major incident on April 5, 2023 affecting NWB Payment Status and RBS Payment Status and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2023, 08:52 AM UTC
PISP failures impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland) Please be aware of an incident that is affecting our PISP APIs at the moment. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- resolved Apr 05, 2023, 09:27 AM UTC
Resolved: PISP failures impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland) Please be aware that the incident we notified you of earlier, impacting PIS for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland) has now been resolved. This incident resulted in approximately 2.5% of payments being incorrectly rejected between 08:21 and 09:34 Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.