Natterbox Outage History

Natterbox is up right now

Natterbox had 4 outages in the last 2 years totaling 77h 50m of downtime — averaging 0.2 incidents per month.

There were 4 Natterbox outages since April 29, 2026 totaling 77h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.natterbox.com

Minor June 11, 2026

Dial Lists

Detected by Pingoru
Jun 11, 2026, 10:07 AM UTC
Resolved
Jun 11, 2026, 11:40 AM UTC
Duration
1h 32m
Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)
Timeline · 2 updates
  1. identified Jun 11, 2026, 10:07 AM UTC

    We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.

  2. monitoring Jun 11, 2026, 11:08 AM UTC

    Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Minor June 4, 2026

Essential Service Maintenance

Detected by Pingoru
Jun 04, 2026, 08:09 AM UTC
Resolved
Jun 07, 2026, 09:05 AM UTC
Duration
3d
Affected: Natterbox CTINatterbox Service Cloud VoiceNatterbox Freedom WebPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)
Timeline · 3 updates
  1. identified Jun 04, 2026, 08:09 AM UTC

    Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.

  2. monitoring Jun 07, 2026, 03:00 AM UTC

    Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide another update on this page as soon as the maintenance is complete and services are restored.

  3. monitoring Jun 07, 2026, 03:57 AM UTC

    Our scheduled maintenance has been completed, and all services are now fully operational. We will continue to monitor to ensure no issues. If you experience any critical issues following this update, please call our support team directly by phone. For non-urgent queries, you can also reach us at [email protected] or on our customer support page. Thank you for your patience during this update.

Read the full incident report →

Major May 26, 2026

CTI Connectivity

Detected by Pingoru
May 26, 2026, 10:54 AM UTC
Resolved
May 26, 2026, 01:21 PM UTC
Duration
2h 26m
Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)
Timeline · 2 updates
  1. identified May 26, 2026, 10:54 AM UTC

    We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses.

  2. monitoring May 26, 2026, 12:55 PM UTC

    Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Major April 29, 2026

Webphone Connectivity

Detected by Pingoru
Apr 29, 2026, 07:52 AM UTC
Resolved
Apr 29, 2026, 08:47 AM UTC
Duration
54m
Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)
Timeline · 2 updates
  1. investigating Apr 29, 2026, 07:52 AM UTC

    We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.

  2. monitoring Apr 29, 2026, 08:09 AM UTC

    Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →