Natterbox had 9 outages in the last 2 years totaling 142h 21m of downtime — averaging 0.4 incidents per month.
There were 9 Natterbox outages since April 29, 2026 totaling 142h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.
Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time. What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery. Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times. We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue.
We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses.
Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.
We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.
Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide another update on this page as soon as the maintenance is complete and services are restored.
Our scheduled maintenance has been completed, and all services are now fully operational. We will continue to monitor to ensure no issues. If you experience any critical issues following this update, please call our support team directly by phone. For non-urgent queries, you can also reach us at [email protected] or on our customer support page. Thank you for your patience during this update.
We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses.
Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.