Natterbox Outage History

Natterbox had 7 outages in the last 2 years totaling 119h 34m of downtime — averaging 0.3 incidents per month.

There were 7 Natterbox outages since April 29, 2026 totaling 119h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.natterbox.com

Major July 1, 2026

Transcriptions

Detected by Pingoru: Jul 01, 2026, 08:32 AM UTC
Resolved: Jul 01, 2026, 10:42 AM UTC
Duration: 2h 10m

Affected: Call Recording & Speech AnalysisCall Recording & Speech Analysis (Live Call Transcription)

Timeline · 2 updates

identified Jul 01, 2026, 08:32 AM UTC

We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses.
monitoring Jul 01, 2026, 09:46 AM UTC

Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Major June 25, 2026

Wallboards

Detected by Pingoru: Jun 25, 2026, 11:03 AM UTC
Resolved: Jun 25, 2026, 12:05 PM UTC
Duration: 1h 1m

Affected: Natterbox WallboardsNatterbox Wallboards (Wallboards v2 (Flightdeck))

Timeline · 2 updates

identified Jun 25, 2026, 11:03 AM UTC

We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
monitoring Jun 25, 2026, 11:33 AM UTC

Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Minor June 20, 2026

Conversational AI

Detected by Pingoru: Jun 20, 2026, 06:08 PM UTC
Resolved: Jun 22, 2026, 08:42 AM UTC
Duration: 1d 14h

Affected: Call Routing & PoliciesPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Timeline · 1 update

identified Jun 20, 2026, 06:08 PM UTC

We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.

Read the full incident report →

Minor June 11, 2026

Dial Lists

Detected by Pingoru: Jun 11, 2026, 10:07 AM UTC
Resolved: Jun 11, 2026, 11:40 AM UTC
Duration: 1h 32m

Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Timeline · 2 updates

identified Jun 11, 2026, 10:07 AM UTC

We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
monitoring Jun 11, 2026, 11:08 AM UTC

Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Minor June 4, 2026

Essential Service Maintenance

Detected by Pingoru: Jun 04, 2026, 08:09 AM UTC
Resolved: Jun 07, 2026, 09:05 AM UTC
Duration: 3d

Affected: Natterbox CTINatterbox Service Cloud VoiceNatterbox Freedom WebPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Timeline · 3 updates

identified Jun 04, 2026, 08:09 AM UTC

Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.
monitoring Jun 07, 2026, 03:00 AM UTC

Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide another update on this page as soon as the maintenance is complete and services are restored.
monitoring Jun 07, 2026, 03:57 AM UTC

Our scheduled maintenance has been completed, and all services are now fully operational. We will continue to monitor to ensure no issues. If you experience any critical issues following this update, please call our support team directly by phone. For non-urgent queries, you can also reach us at [email protected] or on our customer support page. Thank you for your patience during this update.

Read the full incident report →

Major May 26, 2026

CTI Connectivity

Detected by Pingoru: May 26, 2026, 10:54 AM UTC
Resolved: May 26, 2026, 01:21 PM UTC
Duration: 2h 26m

Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Timeline · 2 updates

identified May 26, 2026, 10:54 AM UTC

We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses.
monitoring May 26, 2026, 12:55 PM UTC

Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →

Major April 29, 2026

Webphone Connectivity

Detected by Pingoru: Apr 29, 2026, 07:52 AM UTC
Resolved: Apr 29, 2026, 08:47 AM UTC
Duration: 54m

Affected: Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Timeline · 2 updates

investigating Apr 29, 2026, 07:52 AM UTC

We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
monitoring Apr 29, 2026, 08:09 AM UTC

Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

Read the full incident report →