Natterbox incident

Some calls using AI component not connecting

Minor Resolved View vendor source →

Natterbox experienced a minor incident on October 3, 2026 affecting Call Routing & Policies and 3rd Party Integrations and 1 more component, lasting 17h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 06:08 PM UTC
Resolved
Oct 04, 2026, 11:15 AM UTC
Duration
17h 7m
Detected by Pingoru
Oct 03, 2026, 06:08 PM UTC

Affected components

Call Routing & Policies3rd Party Integrations3rd Party Integrations (Salesforce)PCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Update timeline

  1. investigating Oct 03, 2026, 06:08 PM UTC

    Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.