Natterbox incident

Webphone Connectivity

Major Resolved View vendor source →
Started
Apr 29, 2026, 07:52 AM UTC
Resolved
Apr 29, 2026, 08:47 AM UTC
Duration
54m
Detected by Pingoru
Apr 29, 2026, 07:52 AM UTC

Affected components

Natterbox CTIPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Update timeline

  1. investigating Apr 29, 2026, 07:52 AM UTC

    We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.

  2. monitoring Apr 29, 2026, 08:09 AM UTC

    Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.

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