Natterbox experienced a minor incident on June 20, 2026 affecting Call Routing & Policies and PCI Payments (APAC) and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Call Routing & PoliciesPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)
Update timeline
- identified Jun 20, 2026, 06:08 PM UTC
We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.