Natterbox experienced a major incident on July 1, 2026 affecting Call Recording & Speech Analysis and Call Recording & Speech Analysis (Live Call Transcription), lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2026, 08:32 AM UTC
We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses.
- monitoring Jul 01, 2026, 09:46 AM UTC
Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.