Natterbox incident

Essential Service Maintenance

Natterbox is currently experiencing a minor incident affecting Natterbox CTI and Natterbox Service Cloud Voice and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 08:09 AM UTC
Resolved
Ongoing
Duration
● 5h 8m
Detected by Pingoru
Jun 04, 2026, 08:09 AM UTC

Affected components

Natterbox CTINatterbox Service Cloud VoiceNatterbox Freedom WebPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Update timeline

  1. identified Jun 04, 2026, 08:09 AM UTC

    Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.