Natterbox incident
Salesforce Service Incident: Impact on Natterbox CTI
Natterbox experienced a major incident on September 16, 2026 affecting Natterbox CTI and 3rd Party Integrations and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 09:07 AM UTC
Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time. What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery. Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
- identified Sep 16, 2026, 09:51 AM UTC
The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times. We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue.