Narvar incident
Issue with Shopify Returns and Exchanges
Ongoing since 05:24 PM UTC, affecting Narvar Returns and Exchanges for Shopify.
Our investigation is ongoing and we don’t yet have a resolution to share. The Narvar Return & Exchange app remains temporarily unavailable on Shopify while we work with them to resolve this.
Affected components
Update timeline
- investigating Nov 05, 2026, 05:24 PM UTC
We're investigating an issue impacting Shopify Returns and Exchanges
- identified Nov 05, 2026, 06:29 PM UTC
We’ve temporarily paused the Narvar Return & Exchange app on Shopify while we work with Shopify to review a potential security issue. This is a precautionary step, and we’re moving quickly to restore service. Returns already in progress will not be affected. No action is needed from you at this time. **We’ll share an update by 2PM EST.**
- identified Nov 05, 2026, 07:03 PM UTC
Our investigation is ongoing and we don’t yet have a resolution to share. The Narvar Return & Exchange app remains temporarily unavailable on Shopify while we work with them to resolve this.
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