Nanonets experienced a critical incident on September 22, 2025 affecting API and Web App, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:01 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2025, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2025, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 12:17 PM UTC
This incident has been resolved.
- postmortem Sep 22, 2025, 02:09 PM UTC
**Temporary Service Disruption on Sept 22nd \(US Region\)** We experienced a temporary outage affecting our US region application \([_app.nanonets.com_](http://app.nanonets.com)\) between **11:58 and 12:09 UTC on Sept 22nd**. Other regions remained unaffected. The disruption was caused by an unexpected resource issue on one of our database nodes, which impacted application stability. Our team quickly identified the issue, applied a fix, and restored normal operations. We sincerely apologize for the inconvenience and we are implementing additional safeguards to prevent such issues in the future. Thank you for your understanding.