Is Nanonets down?

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

**Date of Incident:** 23-July-2026 **Region Affected:** US **Duration:** 14:10 UTC – 16:40 UTC **Severity:** Partial degradation \(no data loss\) **Summary** On the date above, customers in the US region using document-level instant learning models experienced elevated processing times on [app.nanonets.com](http://app.nanonets.com). The issue was isolated to document-level model processing and did not affect other regions or services. **Impact** Users submitting documents for processing via document-level instant learning models in the US region saw delayed responses and higher-than-normal latency during the incident window. No documents or data were lost, and all queued requests were processed once the issue was resolved. **Root Cause** An internal message-processing component responsible for routing document jobs to our instant learning models encountered a permissions fault that prevented it from passing messages through as expected. This caused jobs to back up in the processing queue, which in turn drove up response times for affected requests. **Resolution** Our engineering team identified the faulty component, corrected the permissions issue, and restored normal message flow. The backlog of queued documents was drained and fully processed shortly after the fix was applied. Service returned to normal operating latency by 16:40 UTC. We sincerely apologize for the inconvenience this caused and we are implementing stricter safeguards to prevent a recurrence

Our database was running at capacity due to disk usage surge, this lasted for an hour before we recognized the problem and scaled the database.

We observed processing delay on tasks in Agents Platform for a couple of hours caused by architectural changes introduced by our team to increase observability of our platform.

Between 04:21 AM UTC and 04:25 AM UTC on June 29th, app.nanonets.com experienced a brief service disruption, during which the application was unavailable. The issue was caused by an unexpected error encountered during backend infrastructure operations, resulting in a temporary interruption of service. The issue was identified and resolved promptly, and all services have been fully restored. We apologize for the inconvenience and appreciate your patience.

Frontend resources taking time to load causing UI to freeze in loading state. Appropriate CDN fixes were implemented to fix the issue.