Nanonets incident

Async file processing & Extract data section file visibility issue for users using app.nanonets.com

Major Resolved View vendor source →

Nanonets experienced a major incident on January 21, 2026 affecting API and Web App, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 08:58 AM UTC
Resolved
Jan 21, 2026, 09:34 AM UTC
Duration
35m
Detected by Pingoru
Jan 21, 2026, 08:58 AM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Jan 21, 2026, 08:58 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 21, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 21, 2026, 09:34 AM UTC

    This incident has been resolved.