Nanonets incident

Delay in file processing for Instant learning models in US region

Major Resolved View vendor source →

Nanonets experienced a major incident on December 11, 2025 affecting API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 07:56 AM UTC
Resolved
Dec 11, 2025, 09:52 AM UTC
Duration
1h 55m
Detected by Pingoru
Dec 11, 2025, 07:56 AM UTC

Affected components

API

Update timeline

  1. investigating Dec 11, 2025, 07:56 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 11, 2025, 09:30 AM UTC

    Our sync API is now operating normally. For async uploads, most results are already available and any remaining pending results will be processed within the next few minutes as we clear the backlog. Our team is addressing the issue on priority. We sincerely apologize for the inconvenience caused.

  3. resolved Dec 11, 2025, 09:52 AM UTC

    This incident has been resolved.

  4. postmortem Dec 12, 2025, 07:45 AM UTC

    One of our core processing services experienced an unexpected surge in load, which slowed down parts of our system and led to a backlog in processing. Our engineering team identified the underlying bottleneck and implemented fixes to stabilize performance. We are also rolling out improvements to make our platform more resilient to sudden spikes in usage. We sincerely apologize for the inconvenience caused.