Nanonets incident

Intermittent 503 Errors for Subset of Users on app.nanonets.com

Major Resolved View vendor source →

Nanonets experienced a major incident on April 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 07:13 AM UTC
Resolved
Apr 09, 2026, 06:30 AM UTC
Duration
—
Detected by Pingoru
Apr 10, 2026, 07:13 AM UTC

Update timeline

  1. resolved Apr 10, 2026, 07:13 AM UTC

    Between 7:19 UTC and 7:29 UTC, a subset of users experienced intermittent 503 errors when accessing app.nanonets.com. A backend node went down and was replaced by a new node. Due to a DNS caching issue, traffic for some users could not be routed to the new node, resulting in failed requests. Other users were unaffected. The issue was identified and resolved by updating the load balancer configuration to ensure proper traffic routing. Preventive measures have been put in place to avoid recurrence.