Namecheap incident

Namecheap SSL plugin in cPanel temporarily unavailable

Ongoing since 04:16 PM UTC, affecting SSL.

investigating Nov 06, 2026, 04:16 PM UTC

Dear Customers, This is to inform you that the Namecheap SSL plugin in cPanel on Namecheap Shared hosting is temporarily disabled while we carry out maintenance and improvements. Date of the start: November 6, 16:30 UTC / 11:30 AM EST Expected duration: No ETA yet. We’ll post an update when the plugin is back. Customer impact: - SSL certificates that are already installed keep working until they expire. - Customers can’t use the plugin to activate, reissue or install Namecheap SSL certificates. This includes the free PositiveSSL certificate included with hosting. - Automatic SSL installation/reissue will proceed working Workaround: - Activate or reissue the certificate in the Namecheap account (Dashboard → SSL Certificates), then install it manually in cPanel → SSL/TLS. If you need assistance with the SSL certificate installation, please contact our Support Team. We apologize for any inconvenience and appreciate your understanding. Thank you for your patience!

Started: Nov 06, 2026, 04:16 PM UTC
Resolved: Ongoing
Duration: ● 1h 8m
Detected by Pingoru: Nov 06, 2026, 04:16 PM UTC

Affected components

SSL

Update timeline

investigating Nov 06, 2026, 04:16 PM UTC

Dear Customers, This is to inform you that the Namecheap SSL plugin in cPanel on Namecheap Shared hosting is temporarily disabled while we carry out maintenance and improvements. Date of the start: November 6, 16:30 UTC / 11:30 AM EST Expected duration: No ETA yet. We’ll post an update when the plugin is back. Customer impact: - SSL certificates that are already installed keep working until they expire. - Customers can’t use the plugin to activate, reissue or install Namecheap SSL certificates. This includes the free PositiveSSL certificate included with hosting. - Automatic SSL installation/reissue will proceed working Workaround: - Activate or reissue the certificate in the Namecheap account (Dashboard → SSL Certificates), then install it manually in cPanel → SSL/TLS. If you need assistance with the SSL certificate installation, please contact our Support Team. We apologize for any inconvenience and appreciate your understanding. Thank you for your patience!

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