MX Outage History

Started Oct 14, 2026, 04:34 PM UTC· resolved Oct 14, 2026, 08:45 PM UTC

1. investigating Oct 14, 2026, 04:34 PM UTC

   We're investigating an issue affecting some MX services. Some customers may experience errors, delays, or degraded performance. Our engineering team is actively engaged. No action is needed on your part. If you need to retry, please wait a few minutes between attempts. We'll post an update within 30 minutes.

2. identified Oct 14, 2026, 04:44 PM UTC

   We've identified the cause of this issue and are working on a fix. Some customers may continue to experience errors or delays until it's in place. Next update within 30 minutes.

3. identified Oct 14, 2026, 05:13 PM UTC

   Work on the fix is still in progress. We'll share an expected recovery time as soon as we have one. Next update within 30 minutes.

4. monitoring Oct 14, 2026, 05:41 PM UTC

   A fix has been applied and services are recovering. We're monitoring to confirm stability. If you're still seeing problems, please contact MX Support. We'll post a final update once we've confirmed full recovery.

5. resolved Oct 14, 2026, 08:45 PM UTC

   This incident has been resolved and services are operating normally. We apologize for the disruption. If you continue to experience issues, please contact MX Support.

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Started Oct 02, 2026, 09:26 PM UTC· resolved Oct 02, 2026, 09:57 PM UTC

1. identified Oct 02, 2026, 08:49 PM UTC

   We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.

2. monitoring Oct 02, 2026, 08:57 PM UTC

   The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

3. resolved Oct 02, 2026, 09:26 PM UTC

   We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. Thank you for your patience, and we apologize for any disruption this may have caused.

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Started Aug 21, 2026, 07:29 PM UTC· resolved Aug 21, 2026, 08:46 PM UTC

1. identified Aug 21, 2026, 07:29 PM UTC

   We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement

2. identified Aug 21, 2026, 07:29 PM UTC

   We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue.

3. monitoring Aug 21, 2026, 08:27 PM UTC

   The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. August 21, 2026 13:29 MDT

4. monitoring Aug 21, 2026, 08:27 PM UTC

   The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

5. resolved Aug 21, 2026, 08:46 PM UTC

   The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! August 21, 2026 14:27 MDT

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Started Aug 01, 2026, 05:03 PM UTC· resolved Aug 01, 2026, 06:09 PM UTC

1. investigating Aug 01, 2026, 05:03 PM UTC

   We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products. We are working to determine the scope of impact and root cause and will provide updates as more information becomes available.

2. identified Aug 01, 2026, 05:21 PM UTC

   The cause of the service disruption affecting MX services has been identified. Our team is actively working to resolve. Customers may still experience errors or elevated latency while we are actively working on a solution. Our technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

3. monitoring Aug 01, 2026, 06:09 PM UTC

   The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

4. resolved Aug 01, 2026, 06:32 PM UTC

   The issue affecting MX products has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you!

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Started Aug 01, 2026, 05:03 PM UTC· resolved Aug 01, 2026, 06:32 PM UTC

1. investigating Aug 01, 2026, 05:03 PM UTC

   We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products. We are working to determine the scope of impact and root cause and will provide updates as more information becomes available. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement

2. investigating Aug 01, 2026, 05:03 PM UTC

   We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products. We are working to determine the scope of impact and root cause and will provide updates as more information becomes available.

3. identified Aug 01, 2026, 05:21 PM UTC

   The cause of the service disruption affecting MX services has been identified. Our team is actively working to resolve. Customers may still experience errors or elevated latency while we are actively working on a solution. Our technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. August 1, 2026 11:03 MDT

4. identified Aug 01, 2026, 05:21 PM UTC

   The cause of the service disruption affecting MX services has been identified. Our team is actively working to resolve. Customers may still experience errors or elevated latency while we are actively working on a solution. Our technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

5. monitoring Aug 01, 2026, 06:09 PM UTC

   The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. August 1, 2026 11:21 MDT

6. monitoring Aug 01, 2026, 06:09 PM UTC

   The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

7. resolved Aug 01, 2026, 06:32 PM UTC

   The issue affecting MX products has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! August 1, 2026 12:09 MDT

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Started Jul 10, 2026, 10:50 PM UTC· resolved Jul 10, 2026, 11:32 PM UTC

1. investigating Jul 10, 2026, 10:50 PM UTC

   We are currently investigating a service disruption affecting our overall traffic which may result in some customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps. Thank you for your patience as we work to resolve the issue. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement

2. investigating Jul 10, 2026, 10:50 PM UTC

   We are currently investigating a service disruption affecting our overall traffic which may result in some customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps. Thank you for your patience as we work to resolve the issue.

3. monitoring Jul 10, 2026, 11:06 PM UTC

   The issue affecting MX has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. July 10, 2026 16:50 MDT

4. monitoring Jul 10, 2026, 11:06 PM UTC

   The issue affecting MX has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

5. resolved Jul 10, 2026, 11:32 PM UTC

   The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affecting our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! July 10, 2026 17:06 MDT

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Started May 28, 2026, 06:54 PM UTC· resolved May 28, 2026, 09:46 PM UTC

1. investigating May 28, 2026, 06:54 PM UTC

   Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement

2. investigating May 28, 2026, 06:54 PM UTC

   Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates.

3. monitoring May 28, 2026, 08:17 PM UTC

   The issue affecting the MX Platform has been mitigated, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. May 28, 2026 12:54 MDT

4. monitoring May 28, 2026, 08:17 PM UTC

   The issue affecting the MX Platform has been mitigated, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

5. resolved May 28, 2026, 09:46 PM UTC

   The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affected < 1% of our overall traffic which resulted in customers experiencing different levels of elevated errors. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! May 28, 2026 14:17 MDT

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Started May 01, 2026, 02:42 PM UTC· resolved May 01, 2026, 09:41 PM UTC

1. monitoring May 01, 2026, 02:42 PM UTC

   We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.

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Started Apr 19, 2026, 09:01 PM UTC· resolved Apr 19, 2026, 09:01 PM UTC

No vendor updates were posted for this incident.

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