Is MX down?

Status: Investigating We're investigating an issue affecting some MX services. Some customers may experience errors, delays, or degraded performance. Our engineering team is actively engaged. No action is needed on your part. If you need to retry, please wait a few minutes between attempts. We'll post an update within 30 minutes. Affected components Instant Account Verification (Partial outage)

Status: Identified We've identified the cause of this issue and are working on a fix. Some customers may continue to experience errors or delays until it's in place. Next update within 30 minutes. Affected components Instant Account Verification (Partial outage)

Status: Identified Work on the fix is still in progress. We'll share an expected recovery time as soon as we have one. Next update within 30 minutes. Affected components Instant Account Verification (Partial outage)

Status: Monitoring A fix has been applied and services are recovering. We're monitoring to confirm stability. If you're still seeing problems, please contact MX Support. We'll post a final update once we've confirmed full recovery. Affected components Instant Account Verification (Degraded performance)

Status: Resolved This incident has been resolved and services are operating normally. We apologize for the disruption. If you continue to experience issues, please contact MX Support. Affected components Instant Account Verification (Operational)

Status: Identified We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.

Status: Monitoring The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

Status: Resolved We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. Thank you for your patience, and we apologize for any disruption this may have caused.

We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement

We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue.

The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. August 21, 2026 13:29 MDT

The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! August 21, 2026 14:27 MDT

Status: Identified We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue. Affected components Customer Analytics (Partial outage)

Status: Monitoring The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. Affected components Customer Analytics (Partial outage)

Status: Resolved The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! Affected components Customer Analytics (Operational)