MX experienced a major incident on July 10, 2026 affecting Connectivity and Connectivity (Balance Checks) and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 10:50 PM UTC
We are currently investigating a service disruption affecting our overall traffic which may result in some customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps. Thank you for your patience as we work to resolve the issue. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement
- investigating Jul 10, 2026, 10:50 PM UTC
We are currently investigating a service disruption affecting our overall traffic which may result in some customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps. Thank you for your patience as we work to resolve the issue.
- monitoring Jul 10, 2026, 11:06 PM UTC
The issue affecting MX has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. July 10, 2026 16:50 MDT
- monitoring Jul 10, 2026, 11:06 PM UTC
The issue affecting MX has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.
- resolved Jul 10, 2026, 11:32 PM UTC
The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affecting our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! July 10, 2026 17:06 MDT