MX experienced a minor incident on October 2, 2026, lasting 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 02, 2026, 08:49 PM UTC
Status: Identified We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.
- monitoring Oct 02, 2026, 08:57 PM UTC
Status: Monitoring The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.
- resolved Oct 02, 2026, 09:26 PM UTC
Status: Resolved We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency. Thank you for your patience, and we apologize for any disruption this may have caused.