MX experienced a minor incident on August 1, 2026, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 01, 2026, 05:03 PM UTC
Status: Investigating We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products. We are working to determine the scope of impact and root cause and will provide updates as more information becomes available.
- identified Aug 01, 2026, 05:21 PM UTC
Status: Identified The cause of the service disruption affecting MX services has been identified. Our team is actively working to resolve. Customers may still experience errors or elevated latency while we are actively working on a solution. Our technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.
- monitoring Aug 01, 2026, 06:09 PM UTC
Status: Monitoring The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.
- resolved Aug 01, 2026, 06:32 PM UTC
Status: Resolved The issue affecting MX products has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you!