MX incident
Instant Account Verification – Intermittent Failures
MX experienced a minor incident on October 14, 2026 affecting Instant Account Verification, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 04:34 PM UTC
Status: Investigating We're investigating an issue affecting some MX services. Some customers may experience errors, delays, or degraded performance. Our engineering team is actively engaged. No action is needed on your part. If you need to retry, please wait a few minutes between attempts. We'll post an update within 30 minutes. Affected components Instant Account Verification (Partial outage)
- identified Oct 14, 2026, 04:44 PM UTC
Status: Identified We've identified the cause of this issue and are working on a fix. Some customers may continue to experience errors or delays until it's in place. Next update within 30 minutes. Affected components Instant Account Verification (Partial outage)
- identified Oct 14, 2026, 05:13 PM UTC
Status: Identified Work on the fix is still in progress. We'll share an expected recovery time as soon as we have one. Next update within 30 minutes. Affected components Instant Account Verification (Partial outage)
- monitoring Oct 14, 2026, 05:41 PM UTC
Status: Monitoring A fix has been applied and services are recovering. We're monitoring to confirm stability. If you're still seeing problems, please contact MX Support. We'll post a final update once we've confirmed full recovery. Affected components Instant Account Verification (Degraded performance)
- resolved Oct 14, 2026, 08:45 PM UTC
Status: Resolved This incident has been resolved and services are operating normally. We apologize for the disruption. If you continue to experience issues, please contact MX Support. Affected components Instant Account Verification (Operational)