MX experienced a minor incident on May 28, 2026 affecting Connectivity and Connectivity (Balance Checks) and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 06:54 PM UTC
Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription MX Privacy Statement
- investigating May 28, 2026, 06:54 PM UTC
Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates.
- monitoring May 28, 2026, 08:17 PM UTC
The issue affecting the MX Platform has been mitigated, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. May 28, 2026 12:54 MDT
- monitoring May 28, 2026, 08:17 PM UTC
The issue affecting the MX Platform has been mitigated, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.
- resolved May 28, 2026, 09:46 PM UTC
The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affected < 1% of our overall traffic which resulted in customers experiencing different levels of elevated errors. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! May 28, 2026 14:17 MDT