OFNL Incident: Sunderland SR3

Update timeline

1. investigating Oct 22, 2026, 07:40 AM UTC

   The OFNL Network has made us aware of an ongoing incident in the following location(s): Sunderland SR3 **PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your understanding.

2. identified Oct 22, 2026, 10:50 AM UTC

   Please find the latest update below: > **Update (22 Oct 2026 11:31hrs)** > Services were restored at 09:03 and have been stable since. However engineers remain at the location of the fault performing further works, and while we do not anticipate further impact to services, they are at risk until further notice. > > We will update you again when we know all works are complete.

3. resolved Oct 22, 2026, 02:15 PM UTC

   Please find the latest update below: > **Update (22 Oct 2026 13:23hrs)** > Work to restore service was completed at 09:03 on 22/10/2026\. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable. > > Any issues being experienced after this time should be treated as individual cases and reported in the usual manner. > > We apologise again for the inconvenience caused and thank you for your patience throughout this issue.