OFNL Incident: Halstead CO9

Update timeline

1. investigating Oct 18, 2026, 09:30 AM UTC

   The OFNL Network has made us aware of an ongoing incident in the following location(s): > **Halstead CO9** **PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your understanding.

2. identified Oct 18, 2026, 10:26 AM UTC

   **Update (18 Oct 2026 11:26hrs)** As our investigation has progressed, we have identified that this issue is impacting the entire customer base at this site. Our engineers are continuing to investigate and work towards identifying the root cause while restoring affected services as quickly as possible. Thank you for your patience and understanding.

3. identified Oct 18, 2026, 10:44 AM UTC

   **Update (18 Oct 2026 11:44hrs)** We have now identified the root cause of the incident, which was related to equipment located on site. The affected equipment has been remotely rebooted, and since completing this action we have seen customer services begin to restore across the site. Based on our observations, we are confident that the issue has now been resolved. We will continue to closely monitor both customer services and the site equipment to ensure stability and confirm there is no recurrence of the issue.

4. resolved Oct 18, 2026, 10:44 AM UTC

   **Update (18 Oct 2026 11:44hrs)** This incident was closed on Sunday, October 18th, 2026 at 11:44hrs.