MSU Denver IT Outage History

Started Jul 16, 2026, 08:29 PM UTC· resolved Jul 16, 2026, 09:19 PM UTC

1. investigating Jul 16, 2026, 08:29 PM UTC

   ITS has been made aware that the msudenver.edu website is currently unavailable. We do not have any information from the vendor at this time regarding cause or estimated time to resolve. We will provide an update when we have further information.

2. resolved Jul 16, 2026, 09:19 PM UTC

   Msudenver.edu has been restored. ITS has been in contact with the vendor and they confirmed they experienced an outage but have no further details about cause at this time. ITS will continue to monitor the site to ensure there are no further disruptions.

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Started May 07, 2026, 08:34 PM UTC· resolved May 08, 2026, 03:55 PM UTC

1. investigating May 07, 2026, 08:34 PM UTC

   Canvas is currently unavailable due to a malicious cyber-attack. ITS is aware of the situation and investigating solutions. Please avoid attempting to access Canvas for the time being. More information will be provided as it becomes available.

2. resolved May 08, 2026, 03:55 PM UTC

   This issue is resolved. Please reference https://www.msudenver.edu/information-security-updates/ for further information on the incident.

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Started Apr 07, 2026, 02:25 PM UTC· resolved Apr 09, 2026, 06:02 PM UTC

1. investigating Apr 07, 2026, 02:25 PM UTC

   Microsoft is currently investigating an issue affecting Company Portal downloads. ITS has confirmed that software downloaded through Company Portal may fail to install on Windows devices. ITS will provide updates as more information becomes available.

2. investigating Apr 09, 2026, 04:51 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 09, 2026, 06:02 PM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 03:18 PM UTC· resolved Mar 10, 2026, 07:43 PM UTC

1. investigating Mar 10, 2026, 03:18 PM UTC

   Teams meetings including online and hybrid classes may suffer from poor audio and video. MS is investigation.

2. investigating Mar 10, 2026, 03:18 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 10, 2026, 05:09 PM UTC

   Microsoft has indicated that an identified network issue has been resolved and service has been fully restored. We will continue to monitor for further reports of issues.

4. resolved Mar 10, 2026, 07:43 PM UTC

   This incident has been resolved.

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Started Mar 02, 2026, 04:53 PM UTC· resolved Mar 02, 2026, 05:45 PM UTC

1. investigating Mar 02, 2026, 04:53 PM UTC

   University websites hosted by WPEngine are unreachable. Users are reporting a "Gateway time-out" (504 error) when visiting "msudenver.edu" or any subdomains (e.g. sites.msudenver,edu, red.msudenver.edu early-bird.msudenver.edu, faculty-staff.msudenver.edu, healthcenter1.com).

2. monitoring Mar 02, 2026, 05:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 02, 2026, 05:45 PM UTC

   Services have been restored.

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Started Jan 22, 2026, 08:46 PM UTC· resolved Feb 10, 2026, 10:55 PM UTC

1. identified Jan 22, 2026, 08:46 PM UTC

   Microsoft 365, formerly Office 365, encompasses subscription plans that allow use of the Microsoft Office software suite over the life of the subscription, as well as cloud-based software-as-a-service products for business environments, such as hosted Exchange Server, Skype for Business Server, and SharePoint, among others.

2. monitoring Jan 23, 2026, 04:21 PM UTC

   Microsoft states that the M365 issues have been resolved. ITS is getting reports that some external emails sent earlier are being delivered this morning. We are continuing to monitor. Please report any issues that you experience.

3. monitoring Jan 26, 2026, 08:52 PM UTC

   The issue appears to be largely resolved. If you are still having issues, please contact the service desk.

4. resolved Feb 10, 2026, 10:55 PM UTC

   This incident has been resolved.

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Started Jan 05, 2026, 07:30 PM UTC· resolved Jan 05, 2026, 08:30 PM UTC

1. investigating Jan 05, 2026, 07:30 PM UTC

   We are currently investigating the issues. Workday is experiencing intermittent degradation affecting log in and home page applications loading. Workday is presently reviewing the cause of service degradation.

2. resolved Jan 05, 2026, 08:30 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 04:52 PM UTC· resolved Oct 30, 2025, 03:08 PM UTC

1. identified Oct 29, 2025, 04:52 PM UTC

   Microsoft is experiencing service degradation that may impact MSU Denver users when accessing the following services. Email, Sharepoint, OneDrive. Services that are hosted by Microsoft Azure that MSU Denver users utilize may be affected such as Dynamic Forms. We are currently monitoring updates from Microsoft and will update with any changes. Official status update from Microsoft: "User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services."

2. identified Oct 29, 2025, 05:41 PM UTC

   Microsoft has identified the issue and is pursuing a solution to restore services back to operational. An estimated recovery time is not available at the moment.

3. identified Oct 29, 2025, 07:05 PM UTC

   Microsoft is still working on deploying the fix to return services back to normal. There is no timetable provided by Microsoft yet.

4. identified Oct 29, 2025, 09:01 PM UTC

   Microsoft has successfully applied their fix and are estimating service recovery by 5:30PM Mountain Time. Users may still experience some service degradation in the meantime. MSU Denver will continue to monitor the situation and provide updates as they are given by Microsoft.

5. identified Oct 30, 2025, 12:01 AM UTC

   Microsoft has confirmed that Microsoft Azure is on track to be fully mitigated by 6:40 PM Mountain, for other Microsoft services such as Email, they have confirmed that their infrastructure has been brought back to a healthy state, but users may experience service degradation as part of the recovery process. No clear timetable for services outside of Microsoft Azure has been provided yet. MSU Denver will continue to monitor and update as new information is provided.

6. monitoring Oct 30, 2025, 03:07 AM UTC

   Microsoft has confirmed that Microsoft Azure is back to 98% functionality, while this is close to 100% some users may experience degradation still with Microsoft services. Microsoft is actively working on recovery, and it is estimated that it won't be at 100% till early morning October 30th. MSU Denver will continue to monitor the situation and provide any new updates from Microsoft.

7. resolved Oct 30, 2025, 03:08 PM UTC

   Microsoft has confirmed that the issue has been resolved and that Microsoft services are operating as expected. Official statement from Microsoft: " We identified a code issue within a recent change that led to impact, and we've subsequently corrected it to provide mitigation. We confirmed via internal testing, diagnostic data, and customer reports that the issue is resolved. "

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Started Oct 27, 2025, 10:48 PM UTC· resolved Oct 28, 2025, 03:58 AM UTC

1. investigating Oct 27, 2025, 10:48 PM UTC

   We are currently investigating. In the meantime, you may be able to connect to the pages you need by using a private or incognito Window in your browser.

2. monitoring Oct 28, 2025, 12:14 AM UTC

   According to our vendor: Our teams have identified the issue and have implemented a fix. Please clear your browser cache and reload your site, and if you are still experiencing any errors, please reach out to our Support team. We will continue to monitor for stability.

3. monitoring Oct 28, 2025, 01:26 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 28, 2025, 03:58 AM UTC

   Our vendor has confirmed that the issue has been resolved.

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Started Oct 20, 2025, 04:52 PM UTC· resolved Oct 21, 2025, 06:34 PM UTC

1. identified Oct 20, 2025, 04:52 PM UTC

   Amazon Web Services (AWS) is reporting some degradation of services which don't have a direct impact on MSU Denver Applications, but may result in some issues. https://health.aws.amazon.com/health/status Of note are Adobe applications https://status.adobe.com/ and Canvas (though we have received to reports from MSU Denver of Canvas Issues) https://status.instructure.com/ Please do not hesitate to report issues with these or other services so that we can share awareness. At this time, MSU Denver can only observe and report on the restoration of services.

2. resolved Oct 21, 2025, 06:34 PM UTC

   AWS has reported that performance issues have been resolved.

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Started Oct 09, 2025, 08:27 PM UTC· resolved Oct 10, 2025, 03:47 PM UTC

1. investigating Oct 09, 2025, 08:27 PM UTC

   Users are currently experiencing outages with parts of Microsoft O365. Microsoft has issued a service alert. They have posted they are currently investigating. They have not posted an estimated time for their next update. Some users are experience full functionality of Microsoft Applications. ITS will continue to monitor.

2. monitoring Oct 09, 2025, 10:17 PM UTC

   Microsoft update" "We are monitoring for full recovery, and some customers should be able to access. For customers continuing to experience issues, we recommend attempting a cache refresh on your browser. The next update will be provided in 60 minutes or as events warrant." MSU Denver has had no reports of users experiencing issues. We will continue to monitor until we are sure system access has been restored.

3. resolved Oct 10, 2025, 03:47 PM UTC

   This incident has be resolved per Microsoft and MSU Denver is experiencing no further service interruptions.

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Started Jul 16, 2025, 02:10 PM UTC· resolved Jul 16, 2025, 03:38 PM UTC

1. investigating Jul 16, 2025, 02:10 PM UTC

   Our call center vendor, 8x8, is experiencing a wide-spread outage and are investigating. No additional details have been provided.

2. monitoring Jul 16, 2025, 03:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 16, 2025, 03:38 PM UTC

   This incident has been resolved.

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Started Jun 02, 2025, 02:20 PM UTC· resolved Jun 03, 2025, 02:54 PM UTC

1. identified Jun 02, 2025, 02:20 PM UTC

   The technician side of the TeamDynamix ticketing system is experiencing an outage on the vendor side. Users can still access support portals (support.msudenver.edu) to place tickets, but support staff cannot access the part of the platform where the tickets are received and worked on. For immediate/urge support on IT technical support or Workday support, please contact your department of support directly (IT, HR, Office of the Controller) instead of placing a ticket at this time. We will post updates as we receive them from TeamDynamix IT Service Desk: 303-352-5748

2. identified Jun 02, 2025, 03:09 PM UTC

   TeamDynamix reports they are nearing a fix for the issue that has caused this degradation with the Work Management side of their platform. We'll provide updates as soon as possible. For immediate/urge support on IT technical support or Workday support, please contact your department of support directly (IT, HR, Office of the Controller) instead of placing a ticket at this time. IT Service Desk: 303-352-5748 Thank you for your continued patience as investigation continues.

3. monitoring Jun 02, 2025, 05:28 PM UTC

   TeamDynamix (TDX) experienced performance issues today following the release of some important new capabilities over the weekend. Due to a technical concern, TDX has decided to roll back the new version of the service for the US-based customers who received it this weekend. *This rollback only impacts the group of US-based customers that went live on the new UX in this specific wave.* TDX successfully rolled out the new UX to 30% of customers prior to this weekend, and these performance issues were not previously seen. ---- MSU Denver IT Services will monitor the success of the rollback with all ticketing/platform users across the institution to ensure everyone can resume their normal support work.

4. resolved Jun 03, 2025, 02:54 PM UTC

   TeamDynamix rolled back the 12.0 version release which restored functionality to the affected ticketing environment by mid-day on 6/2. We will learn more from the vendor on root cause of this incident and plans to reschedule the 12.0 release with us.

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Started May 02, 2025, 02:28 PM UTC· resolved May 02, 2025, 03:50 PM UTC

1. investigating May 02, 2025, 02:28 PM UTC

   Wireless network access is down for AurariaNet and Guest network. We are investigating and will update status as more information becomes available.

2. resolved May 02, 2025, 03:50 PM UTC

   Wireless network services have been restored across campus. ITS will continue to monitor closely.

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Started Apr 15, 2025, 09:45 PM UTC· resolved Apr 22, 2025, 05:25 PM UTC

1. investigating Apr 15, 2025, 09:45 PM UTC

   JAMF is experiencing an internal issue. Until resolved, Self Service for Macs will not be available.

2. investigating Apr 17, 2025, 03:28 PM UTC

   Services have been restored.

3. resolved Apr 22, 2025, 05:25 PM UTC

   This incident has been resolved.

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Started Apr 14, 2025, 06:34 PM UTC· resolved Apr 14, 2025, 07:01 PM UTC

1. investigating Apr 14, 2025, 06:34 PM UTC

   We are working with the vendor to resolve this as quickly as possible.

2. resolved Apr 14, 2025, 07:01 PM UTC

   This incident has been resolved.

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Started Mar 17, 2025, 06:55 PM UTC· resolved Mar 18, 2025, 07:13 PM UTC

1. investigating Mar 17, 2025, 06:55 PM UTC

   MSU Denver is experiencing an outage with access to Workday. Users can expect to hang on the login page which includes the Notice of Acceptable User-Policy. Internet reports show that this may be a wide-spread issue with Workday. We will provide updates as soon as we have meaningful information.

2. monitoring Mar 17, 2025, 08:19 PM UTC

   Service has been restored for all Data Centers as of 1:38 PM MT. Customers are now able to login and use the tenant as expected. There is no evidence that indicates any type of security issue or data loss of any kind. Workday and MSU Denver ITS will continue to monitor this situation over the next 24 hours.

3. resolved Mar 18, 2025, 07:13 PM UTC

   Service has been restored for all Data Centers as of 1:38 PM MT on 3/17/2025. Customers are now able to login and use the tenant as expected. There is no evidence that indicates any type of security issue or data loss of any kind. Workday and MSU Denver ITS monitored this situation for 24 hours and no further outages were reported

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Started Feb 17, 2025, 06:25 PM UTC· resolved Feb 26, 2025, 05:24 PM UTC

1. investigating Feb 17, 2025, 06:25 PM UTC

   Connecting to the wireless network may take longer than usual, and users may experience slow speeds, connection drops, or error messages indicating a loss of internet access. The ITS team is actively investigating and working to resolve the problem. These issues are more commonly observed on mobile devices than on client systems

2. investigating Feb 17, 2025, 07:40 PM UTC

   ITS Team continues to investigate the source of the reported issues, which are intermittent.

3. investigating Feb 17, 2025, 09:15 PM UTC

   MSU Devner Secure Wi-fi and AurariaNet will be down between 5:30 and 6:00 PM to address a known issue. Please use AurariaNet Guest during this time. We will provide an update after testing has been completed.

4. monitoring Feb 18, 2025, 01:22 AM UTC

   ITS has replaced suspect network hardware and the environment has stabilized with consistent access and high performance. Network engineers will continue to monitor into Tuesday as the campus population increases through the morning hours.

5. monitoring Feb 18, 2025, 07:57 PM UTC

   Some users are continuing to experience intermittent trouble access internet sites. Please use AurariaNet Guest if you experience these issues. Trouble identification efforts continue.

6. monitoring Feb 18, 2025, 11:14 PM UTC

   ITS has determined the cause of the intermittent wireless network performance across campus. We will complete the resolution between 6:15 PM and 7:15 PM this evening. Please continue to use AurariaNet Guest in the meantime.

7. monitoring Feb 19, 2025, 01:46 AM UTC

   ITS has completed the required fixes. We will monitor again this evening and into tomorrow when users return to campus.

8. monitoring Feb 20, 2025, 09:40 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Feb 26, 2025, 05:24 PM UTC

   After observing stable network performance and reliable connections, Information Technology Services has determined that last week's fixes have resolved all report issues.

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Started Feb 13, 2025, 09:39 PM UTC· resolved Feb 13, 2025, 09:43 PM UTC

1. investigating Feb 13, 2025, 09:39 PM UTC

   We are currently investigating and triaging the issues

2. resolved Feb 13, 2025, 09:43 PM UTC

   This incident has been resolved.

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Started Feb 07, 2025, 03:25 PM UTC· resolved Feb 07, 2025, 04:02 PM UTC

1. investigating Feb 07, 2025, 03:25 PM UTC

   We are currently investigating this issue.

2. resolved Feb 07, 2025, 04:02 PM UTC

   This incident has been resolved.

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Started Jan 08, 2025, 08:31 PM UTC· resolved Jan 09, 2025, 08:30 PM UTC

1. investigating Jan 08, 2025, 08:31 PM UTC

   Intermittent network slowness has been reported on both wired and wireless connections. ITS is actively investigating the issue.

2. investigating Jan 08, 2025, 11:39 PM UTC

   Network speeds are normal for now, but we are still investigating the root cause of traffic issues.

3. monitoring Jan 09, 2025, 03:41 AM UTC

   Network congestion has subsided. Short of a firm root cause, the team will continue monitoring into the workday tomorrow.

4. resolved Jan 09, 2025, 08:30 PM UTC

   No further network degradation has been reported or recorded since yesterday evening. Though we continue to monitor for a recurrence, it appears that the issue has been resolved. A root cause analysis will be conducted as part of the Problem Ticket created from this Major Incident.

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Started Dec 20, 2024, 11:26 PM UTC· resolved Dec 24, 2024, 12:05 AM UTC

1. investigating Dec 20, 2024, 11:26 PM UTC

   We are currently investigating this issue .It has been reported to Navigate and we are monitoring the situation.

2. identified Dec 21, 2024, 01:39 AM UTC

   The issue has been identified and we are working with the vendor to resolve. Newly admitted students after 12/13 are not in Navigate or able to log in

3. monitoring Dec 23, 2024, 06:51 PM UTC

   A fix has been implemented, and we are monitoring the situation.

4. resolved Dec 24, 2024, 12:05 AM UTC

   The incident has been resolved per the vendor.

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Started Dec 09, 2024, 05:15 PM UTC· resolved Dec 10, 2024, 12:06 AM UTC

1. investigating Dec 09, 2024, 05:15 PM UTC

   We have received multiple reports of people not having the correct information on their newly created accounts inside of Active Directory. It appears that they are receiving other's people information in their Display Name and First and Last name areas inside of Active Directory.

2. investigating Dec 09, 2024, 05:16 PM UTC

   Checking AD information of the students

3. identified Dec 09, 2024, 05:17 PM UTC

   The script that run daily to populate the First, Last Name and Display name didn't run correclty.

4. identified Dec 09, 2024, 05:19 PM UTC

   Now, fixing the firstname, lastname and displayname of the students.

5. monitoring Dec 09, 2024, 05:49 PM UTC

   Script is finished. Check the sample users and their Firstname, Lastname and displayname is fixed. Now monitoring

6. resolved Dec 10, 2024, 12:06 AM UTC

   This incident has been resolved.

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Started Dec 04, 2024, 11:14 PM UTC· resolved Dec 06, 2024, 08:36 PM UTC

1. investigating Dec 04, 2024, 11:14 PM UTC

   We have received multiple reports of network service degradation on campus. Technicians are aware of the issue and are working to resolve it as quickly as possible.

2. investigating Dec 04, 2024, 11:14 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 05, 2024, 05:35 PM UTC

   The Networking team is working through the closets on each floor to verify and enable any ports that may require activation. Work has been completed on the 4th floor, identifying two additional ports that needed to be enabled. The team is now actively working on the 2nd, 3rd, and 5th floors of the Admin Building.

4. identified Dec 05, 2024, 07:04 PM UTC

   The Networking Team has identified and enabled most of the jacks from the closets on all floors. However, a few areas could not be accessed due to locked doors. The team has reached out to schedule access times to address those remaining jacks. The major incident ticket will remain open in case any missed areas are identified.

5. monitoring Dec 06, 2024, 08:36 PM UTC

   No one report any issue after the fix.

6. resolved Dec 06, 2024, 08:36 PM UTC

   During the implementation of the new switches, some jacks were not activated as expected. This occurred due to the high volume of jacks that needed to be brought back online. For future building upgrades, we will implement a thorough recheck process to ensure all jacks are activated.

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Started Dec 04, 2024, 11:08 PM UTC· resolved Dec 04, 2024, 11:08 PM UTC

1. resolved Dec 04, 2024, 11:10 PM UTC

   We still have multiple reports of printers showing error: Limited IPv4 connectivity, only local IPv4 is available. There are also reports that office network jacks are not active.

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