Multiple Issues in AD after Network Upgrade (Re-Open)

Update timeline

1. investigating Dec 04, 2024, 11:14 PM UTC

   We have received multiple reports of network service degradation on campus. Technicians are aware of the issue and are working to resolve it as quickly as possible.

2. investigating Dec 04, 2024, 11:14 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 05, 2024, 05:35 PM UTC

   The Networking team is working through the closets on each floor to verify and enable any ports that may require activation. Work has been completed on the 4th floor, identifying two additional ports that needed to be enabled. The team is now actively working on the 2nd, 3rd, and 5th floors of the Admin Building.

4. identified Dec 05, 2024, 07:04 PM UTC

   The Networking Team has identified and enabled most of the jacks from the closets on all floors. However, a few areas could not be accessed due to locked doors. The team has reached out to schedule access times to address those remaining jacks. The major incident ticket will remain open in case any missed areas are identified.

5. monitoring Dec 06, 2024, 08:36 PM UTC

   No one report any issue after the fix.

6. resolved Dec 06, 2024, 08:36 PM UTC

   During the implementation of the new switches, some jacks were not activated as expected. This occurred due to the high volume of jacks that needed to be brought back online. For future building upgrades, we will implement a thorough recheck process to ensure all jacks are activated.