MSU Denver IT incident
Multiple Student Accounts with wrong Information
Resolved after 6 hours 51 minutes, on December 9, 2024.
Script is finished. Check the sample users and their Firstname, Lastname and displayname is fixed. Now monitoring
Update timeline
- investigating Dec 09, 2024, 05:15 PM UTC
We have received multiple reports of people not having the correct information on their newly created accounts inside of Active Directory. It appears that they are receiving other's people information in their Display Name and First and Last name areas inside of Active Directory.
- investigating Dec 09, 2024, 05:16 PM UTC
Checking AD information of the students
- identified Dec 09, 2024, 05:17 PM UTC
The script that run daily to populate the First, Last Name and Display name didn't run correclty.
- identified Dec 09, 2024, 05:19 PM UTC
Now, fixing the firstname, lastname and displayname of the students.
- monitoring Dec 09, 2024, 05:49 PM UTC
Script is finished. Check the sample users and their Firstname, Lastname and displayname is fixed. Now monitoring
- resolved Dec 10, 2024, 12:06 AM UTC
This incident has been resolved.
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