Resolved after 8 days 22 hours, on February 17, 2025.
After observing stable network performance and reliable connections, Information Technology Services has determined that last week's fixes have resolved all report issues.
Update timeline
- investigating Feb 17, 2025, 06:25 PM UTC
Connecting to the wireless network may take longer than usual, and users may experience slow speeds, connection drops, or error messages indicating a loss of internet access. The ITS team is actively investigating and working to resolve the problem. These issues are more commonly observed on mobile devices than on client systems
- investigating Feb 17, 2025, 07:40 PM UTC
ITS Team continues to investigate the source of the reported issues, which are intermittent.
- investigating Feb 17, 2025, 09:15 PM UTC
MSU Devner Secure Wi-fi and AurariaNet will be down between 5:30 and 6:00 PM to address a known issue. Please use AurariaNet Guest during this time. We will provide an update after testing has been completed.
- monitoring Feb 18, 2025, 01:22 AM UTC
ITS has replaced suspect network hardware and the environment has stabilized with consistent access and high performance. Network engineers will continue to monitor into Tuesday as the campus population increases through the morning hours.
- monitoring Feb 18, 2025, 07:57 PM UTC
Some users are continuing to experience intermittent trouble access internet sites. Please use AurariaNet Guest if you experience these issues. Trouble identification efforts continue.
- monitoring Feb 18, 2025, 11:14 PM UTC
ITS has determined the cause of the intermittent wireless network performance across campus. We will complete the resolution between 6:15 PM and 7:15 PM this evening. Please continue to use AurariaNet Guest in the meantime.
- monitoring Feb 19, 2025, 01:46 AM UTC
ITS has completed the required fixes. We will monitor again this evening and into tomorrow when users return to campus.
- monitoring Feb 20, 2025, 09:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 26, 2025, 05:24 PM UTC
After observing stable network performance and reliable connections, Information Technology Services has determined that last week's fixes have resolved all report issues.
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