MSU Denver IT incident

Enrollment Call Center Outage, ITS calls will be handled by afterhours support.

Resolved after 1 hour 28 minutes, on July 16, 2025.

monitoring Jul 16, 2025, 03:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 16, 2025, 02:10 PM UTC
Resolved
Jul 16, 2025, 03:38 PM UTC
Duration
1h 28m
Detected by Pingoru
Jul 16, 2025, 02:10 PM UTC

Update timeline

  1. investigating Jul 16, 2025, 02:10 PM UTC

    Our call center vendor, 8x8, is experiencing a wide-spread outage and are investigating. No additional details have been provided.

  2. monitoring Jul 16, 2025, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 03:38 PM UTC

    This incident has been resolved.

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