Moveworks experienced a minor incident on October 6, 2025 affecting Smart Forms, lasting 14h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 08:33 PM UTC
We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant. We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 06, 2025, 10:10 PM UTC
The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed.
- identified Oct 07, 2025, 01:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 07, 2025, 10:59 AM UTC
This incident has been resolved. We appreciate your patience and cooperation while we worked to resolve this matter.