Mountain West Technologies incident

Inbound Call Failure | Chugwater Telephone (MWT-TID: 236760)

Minor Resolved

Mountain West Technologies experienced a minor incident on May 20, 2026 affecting The Chugwater Telephone Company (Voice - Landline / POTS) and The Chugwater Telephone Company (Voice - SIP / VOIP), lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 11:05 PM UTC
Resolved
May 22, 2026, 07:56 PM UTC
Duration
1d 20h
Detected by Pingoru
May 20, 2026, 11:05 PM UTC

Affected components

The Chugwater Telephone Company (Voice - Landline / POTS)The Chugwater Telephone Company (Voice - SIP / VOIP)

Update timeline

  1. investigating May 20, 2026, 11:05 PM UTC

    We are currently investigating an outage of a 3rd party circuit which is creating an impact to the ability to receive calls.

  2. investigating May 21, 2026, 03:20 AM UTC

    Teams have engaged but due to 3rd parties needing to add additional groups, we cannot provide a ETR at this time. Team members are engaged and are continuing to work on this incident.

  3. investigating May 21, 2026, 01:35 PM UTC

    We are continuing to work with our 3rd party provider to restore services. Additional updates and a ETR are expected soon.

  4. investigating May 21, 2026, 07:58 PM UTC

    Teams are still engaged to resolve this issue. Currently we are pending the provider to dispatch and review trouble. An ETR will be provided as updates are received.

  5. resolved May 22, 2026, 07:56 PM UTC

    This incident has been resolved.