Mountain West Technologies incident
Inbound Call Failure | Chugwater Telephone (MWT-TID: 236760)
Resolved after 1 day 20 hours, affecting The Chugwater Telephone Company (Voice - Landline / POTS) and The Chugwater Telephone Company (Voice - SIP / VOIP), on May 20, 2026.
Teams are still engaged to resolve this issue. Currently we are pending the provider to dispatch and review trouble. An ETR will be provided as updates are received.
Affected components
Update timeline
- investigating May 20, 2026, 11:05 PM UTC
We are currently investigating an outage of a 3rd party circuit which is creating an impact to the ability to receive calls.
- investigating May 21, 2026, 03:20 AM UTC
Teams have engaged but due to 3rd parties needing to add additional groups, we cannot provide a ETR at this time. Team members are engaged and are continuing to work on this incident.
- investigating May 21, 2026, 01:35 PM UTC
We are continuing to work with our 3rd party provider to restore services. Additional updates and a ETR are expected soon.
- investigating May 21, 2026, 07:58 PM UTC
Teams are still engaged to resolve this issue. Currently we are pending the provider to dispatch and review trouble. An ETR will be provided as updates are received.
- resolved May 22, 2026, 07:56 PM UTC
This incident has been resolved.
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