Is Mountain West Technologies down?

Type: Maintenance Duration: 5 hours Affected Components: Power Systems Aug 27, 15:19:11 GMT+0 - Identified - During this time, Mountain West and our diesel contractor will be conducting work that was found needing to be done during the preventive maintenance check on Wednesday. This work puts colocation power systems, and well as network elements at risk due to the longer transfer times from commercial to emergency power while this work is being completed. We expect no down time during this maintenance window. Updates will be provided here during the duration and this will upgrade to a incident if elements are impacted. Contact(s): Mountain West Network Operations Center [[email protected]](mailto:[email protected]) | 307-233-8400 Aug 28, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 5 hours and 42 minutes Affected Components: Power Systems Aug 26, 14:17:55 GMT+0 - Identified - Maintenance is now in progress. Aug 26, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 7, 17:51:54 GMT+0 - Identified - During this time, Mountain West and our diesel contractor will be conducting preventive maintenance and a load bank to our emergency stand-by generator. This work puts colocation power systems, and well as network elements at risk due to the longer transfer times from commercial to emergency power while this work is being completed. We expect no down time during this maintenance window. Updates will be provided here during the duration and this will upgrade to a incident if elements are impacted. Contact(s): Mountain West Network Operations Center [[email protected]](mailto:[email protected]) | 307-233-8400

We are currently investigating this incident.

We have identified damage to a fiber feed near downtown Casper that is impacting services. Outside plant teams are onsite and engaging resources to restore services. Estimated time of restoration will be provided as work progresses.

Network impacts through out the network are being monitored for service restoration with remediations by our network team. Fiber customers in downtown Casper are still impacted by this fiber damage as well as Torrington service locations. ETR for Torrington service locations are at or before 11AM Mountain Time ETR for customers in downtown Casper is at or before 5PM Mountain Time Estimate time of restoration will be updated as work continues to resolve this incident.

Work continues to resolve services, impact has changed as our outside plants team continues to repair damages.

Outside plant teams have restored all services, teams are still on site complete remaining work. We're monitoring to ensure no further impacts which could be a result of the on going work.

This incident has been resolved.

Type: Incident Duration: 8 hours and 2 minutes Affected Components: Bar Nunn, Chugwater, Layer 2 Transport, Network Status, Network Status, Internet - Fiber, Burns, Glenrock, Rolling Hills, Mills, Casper, Alcova, Evansville, Encampment, Medicine Bow, Hanna, Saratoga, Laramie, Rock River, Wheatland, Torrington, Hawk Springs, Ranchettes, Cheyenne, Internet - Wireless Aug 26, 14:01:20 GMT+0 - Identified - We have identified damage to a fiber feed near downtown Casper that is impacting services. Outside plant teams are onsite and engaging resources to restore services. Estimated time of restoration will be provided as work progresses. Aug 26, 12:13:55 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 15:22:20 GMT+0 - Identified - Network impacts through out the network are being monitored for service restoration with remediations by our network team. Fiber customers in downtown Casper are still impacted by this fiber damage as well as Torrington service locations. ETR for Torrington service locations are at or before 11AM Mountain Time ETR for customers in downtown Casper is at or before 5PM Mountain Time Estimate time of restoration will be updated as work continues to resolve this incident. Aug 26, 16:06:32 GMT+0 - Identified - Work continues to resolve services, impact has changed to include all Natrona, Converse County and Casper Colocation services as our outside plant teams continues to repair damages. ETR for Natrona and Converse County is at or before 1PM Mountain Time ETR for Torrington service locations are at or before 1PM Mountain Time ETR for customers in downtown Casper is at or before 5PM Mountain Time Aug 26, 16:55:44 GMT+0 - Monitoring - Outside plant teams have restored all services, teams are still on site complete remaining work. We're monitoring to ensure no further impacts which could be a result of the on going work. Aug 26, 20:15:44 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 15 hours and 49 minutes Affected Components: Email Aug 26, 00:04:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 01:35:52 GMT+0 - Identified - We have identified a failure of our primary mail server. We have moved services to our backup server however, DNS records must update as mail fails over to it. This may take up to 12 hours but mail services are restoring. Aug 26, 15:52:35 GMT+0 - Resolved - This incident has been resolved.