Mountain West Technologies Outage History

This incident has been resolved. Colocation customers that may have had issues please reach out to [[email protected]](mailto:[email protected]) or 307-233-8400 so we can assist in restoration of services.

This incident has been resolved.

This incident has been resolved.

Control wiring was reviewed and a loose relay was located. This with replaced as tested - emergency power is no longer at risk.

Type: Incident Duration: 1 hour and 9 minutes Affected Components: Casper, Alcova Mar 12, 16:06:20 GMT+0 - Identified - Teams are dispatched to resolve network impacts affecting Goose Egg, Indian Springs, and Bessemer Bend to Alcova. ETR is 11:30AM. Mar 12, 17:14:51 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 2 hours and 59 minutes Affected Components: Bar Nunn, Burns, Glenrock, , Network Status, Network Status, , Internet - Fiber, , Transport, Layer 2 Transport, , Chugwater, Torrington, Evansville, Mills, Hawk Springs, Casper, Alcova, , Wheatland, Cheyenne, DNS / rDNS, Internet - Wireless, , Rolling Hills, Internet → Converse County → Natrona County → Platte County → Goshen County → Laramie County → Feb 19, 07:01:00 GMT+0 - Identified - Summary of Work: During this time Mountain West will be upgrading equipment on our Casper to Cheyenne transport to allow for additional capability and ensure network resiliency. Traffic north and south of the maintenance locations on I-25 will see impacts as traffic re-routes over alternate paths. Transport traffic traversing these paths will be impacted during this window. Feb 19, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Feb 19, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 3 hours and 21 minutes Affected Components: Voice, Voice - Landline / POTS, Voice - SIP / VOIP Feb 16, 18:35:57 GMT+0 - Investigating - Mountain West is seeing a high volume of inbound call failures. We have isolated this to a single provider and are working to resolve this issue. Outbound calls from our service are not impacted. Feb 16, 21:57:07 GMT+0 - Resolved - Feb 16, 21:58:25 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 35 minutes Affected Components: Power Systems Feb 3, 19:13:52 GMT+0 - Investigating - Our Casper Data Center has been transitioned to emergency power as utility service has lost a phase repeatably over the last 3 minutes. This will continue until the service is monitored with no impacts over a 30 minute window. Power services are at risk, but not impacted. Feb 3, 19:20:57 GMT+0 - Identified - Phase B and C from our utility service provider has been lost, Rocky Mountain Power has been dispatched with a ETR of 1 hour. Services are currently stable on emergency power but at risk. Updates will be provided as RMP investigates. Feb 3, 20:49:03 GMT+0 - Resolved - RMP found a fault and has restored utility electrical service. Power systems are no long at risk and will be monitored.

Type: Maintenance Duration: 8 minutes Affected Components: Network Status Jan 26, 20:30:00 GMT+0 - Identified - Summary of Work: During this time, Mountain West will be upgrading network elements that affect customers with shared colocation services in rack C2-1\. These upgrades will add additional network connectivity options and ensure continued redundancy. Customers may experience brief interface interruptions during the maintenance window. This impact is limited to shared colocation services only. For questions or remediation requests, please contact [[email protected]](mailto:[email protected]) Expected Downtime: Up to 15 minutes Jan 26, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 26, 20:38:19 GMT+0 - Completed - Maintenance has completed successfully. Customers should see no lasting impact. If issues are discovered please contact [[email protected]](mailto:[email protected]) or your normal support contact.

Type: Incident Duration: 1 hour Affected Components: Power Systems Dec 17, 22:25:36 GMT+0 - Monitoring - Our Casper Data Center has been transitioned to emergency power as utility service has lost a phase repeatably over the last 5 minutes. This will continue until the service is monitored with no impacts over a 30 minute window. Dec 17, 23:25:37 GMT+0 - Resolved - Power has transferred away from emergency and are no longer at risk.

Type: Incident Duration: 8 minutes Affected Components: Glenrock, , Rolling Hills, Converse County → Nov 30, 03:54:28 GMT+0 - Investigating - We are currently investigating this incident. Nov 30, 03:55:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 30, 04:02:03 GMT+0 - Resolved - This incident has been resolved. A network element created an issue impacting service in the area for approximately 10 minutes.

Type: Incident Duration: 58 minutes Affected Components: Cheyenne Oct 27, 14:52:06 GMT+0 - Investigating - We are currently investigating service impacts to customers in select areas in North Cheyenne. Field teams are dispatched and will be onsite shortly. Oct 27, 15:49:52 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 48 minutes Affected Components: Encampment, Hanna, Saratoga, Medicine Bow Oct 9, 16:50:46 GMT+0 - Identified - Carbon Power and Light is conducting work affecting a critical network site which is impacting customer network connectivity in Saratoga and Encampment. We'll monitor and update once restoration is identified. Oct 9, 18:28:06 GMT+0 - Monitoring - Carbon Power and Light has re-energized the effected lines. Network elements are recovering now. We'll monitor to ensure there are no lingering impacts. Oct 9, 18:38:19 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 26 minutes Affected Components: Voice Oct 8, 19:09:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 8, 20:11:46 GMT+0 - Resolved - This incident has been resolved. Oct 8, 16:46:13 GMT+0 - Investigating - We are currently investigating reports of a limited number of customers having outbound calls failing to complete. Teams are engaged and investigating.

Type: Maintenance Duration: 7 hours and 3 minutes Affected Components: Power Systems Oct 3, 14:00:00 GMT+0 - Identified - During this time, Mountain West and our diesel contractor will be conducting preventive maintenance and a load bank to our emergency stand-by generator. This work puts colocation power systems, and well as network elements at risk due to the longer transfer times from commercial to emergency power while this work is being completed. We expect no down time during this maintenance window. Updates will be provided here during the duration and this will upgrade to a incident if elements are impacted. Contact(s): Mountain West Network Operations Center [[email protected]](mailto:[email protected]) | 307-233-8400 Oct 3, 21:03:02 GMT+0 - Completed - Maintenance has completed successfully. Oct 3, 14:00:01 GMT+0 - Identified - Maintenance is now in progress

Type: Incident Duration: 4 hours and 48 minutes Affected Components: Encampment, Medicine Bow, Hanna, , Saratoga, Carbon County → Jul 28, 21:28:16 GMT+0 - Investigating - We are currently investigating a loss of communications between Laramie and Medicine Bow affecting services down stream. Updates will follow when they are available. Jul 28, 21:44:39 GMT+0 - Investigating - Outside plant teams from Casper and Saratoga have been dispatched to investigate a possible hardware failure or fiber cut. Updates will be provided as they arrive and investigate. Estimated time of restoration at this time is at or before 8PM. Jul 29, 01:00:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Services are restored are may be briefly impacted as teams ensure stability of the circuit. Jul 29, 02:16:07 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 42 minutes Affected Components: Mills, Bar Nunn, Network Status, Glenrock, Evansville, , DNS / rDNS, , Casper, Alcova, Rolling Hills, Converse County → Natrona County → Jun 27, 13:04:44 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 27, 13:38:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 27, 15:39:38 GMT+0 - Resolved - This incident has been resolved. Jun 27, 12:30:44 GMT+0 - Investigating - We're currently investigating connectivity and latency impacts affecting some areas of our Northing Service Areas. Teams are investigating. Jun 27, 17:28:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 27, 18:12:37 GMT+0 - Resolved - This incident has been resolved.