Mountain West Technologies incident

Partial Network Outage | Fiber Damage - (MWT-TID: 94402)

Major Resolved

Mountain West Technologies experienced a major incident on August 26, 2026 affecting Natrona County (Alcova) and Albany County (Laramie) and 1 more component, lasting 8h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 12:13 PM UTC
Resolved
Aug 26, 2026, 08:15 PM UTC
Duration
8h 1m
Detected by Pingoru
Aug 26, 2026, 12:13 PM UTC

Affected components

Natrona County (Alcova)Albany County (Laramie)Goshen County (Torrington)Platte County (Chugwater)Converse County (Glenrock)The Chugwater Telephone Company (Internet - Fiber)Laramie County (Burns)Carbon County (Encampment)Carbon County (Hanna)Cheyenne (Network Status)

Update timeline

  1. investigating Aug 26, 2026, 12:13 PM UTC

    We are currently investigating this incident.

  2. identified Aug 26, 2026, 02:01 PM UTC

    We have identified damage to a fiber feed near downtown Casper that is impacting services. Outside plant teams are onsite and engaging resources to restore services. Estimated time of restoration will be provided as work progresses.

  3. identified Aug 26, 2026, 03:22 PM UTC

    Network impacts through out the network are being monitored for service restoration with remediations by our network team. Fiber customers in downtown Casper are still impacted by this fiber damage as well as Torrington service locations. ETR for Torrington service locations are at or before 11AM Mountain Time ETR for customers in downtown Casper is at or before 5PM Mountain Time Estimate time of restoration will be updated as work continues to resolve this incident.

  4. identified Aug 26, 2026, 04:06 PM UTC

    Work continues to resolve services, impact has changed as our outside plants team continues to repair damages.

  5. monitoring Aug 26, 2026, 04:55 PM UTC

    Outside plant teams have restored all services, teams are still on site complete remaining work. We're monitoring to ensure no further impacts which could be a result of the on going work.

  6. resolved Aug 26, 2026, 08:15 PM UTC

    This incident has been resolved.