Moody's incident

Profiles Stuck in Automating State

Minor Resolved View vendor source →

Moody's experienced a minor incident on July 16, 2026 affecting 🇪🇺 EU - eu.maxsight.com, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:26 AM UTC
Resolved
Jul 16, 2026, 10:55 AM UTC
Duration
2h 29m
Detected by Pingoru
Jul 16, 2026, 08:26 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. investigating Jul 16, 2026, 08:26 AM UTC

    Clients may experience profiles remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.

  2. monitoring Jul 16, 2026, 09:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 10:55 AM UTC

    This incident has been resolved.