Mono experienced a major incident on August 13, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 15h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationAccount debitMandate ApprovalMono SweepDisburse
Update timeline
- investigating Aug 13, 2026, 04:31 PM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Aug 13, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 08:01 AM UTC
This incident has been resolved.