Mono experienced a major incident on August 7, 2026 affecting BVN iGree, lasting 23h 15m. The incident has been resolved; the full update timeline is below.
Affected components
BVN iGree
Update timeline
- investigating Aug 07, 2026, 03:52 PM UTC
We’re currently investigating an issue affecting the delivery of the OTP required for users to complete the consent process. We are working closely with the NIBSS team to confirm the status and will share an update as soon as we have more information. We apologise for any inconvenience this may cause. In the meantime, you may continue using the legacy BVN endpoint while the investigation is ongoing.
- resolved Aug 08, 2026, 03:07 PM UTC
This incident has been resolved and the service is up and fully functional.