Mono experienced a major incident on July 23, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 22h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationAccount debitBalance enquiryMandate ApprovalMandate AuthorizationMono SweepDebit Readiness
Update timeline
- investigating Jul 23, 2026, 10:33 AM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Jul 23, 2026, 11:06 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 24, 2026, 09:03 AM UTC
This incident has been resolved.