Mono experienced a critical incident on July 17, 2026 affecting CAC Lookup, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
CAC Lookup
Update timeline
- investigating Jul 17, 2026, 08:12 AM UTC
We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.
- resolved Jul 17, 2026, 09:36 AM UTC
This incident has now been resolved. We appreciate your patience.