Mono experienced a major incident on December 17, 2025 affecting Verification and NIN Lookup, lasting 15h 23m. The incident has been resolved; the full update timeline is below.
Affected components
VerificationNIN Lookup
Update timeline
- investigating Dec 17, 2025, 03:43 PM UTC
We are currently experiencing downtime with the NIN endpoint from NIMC. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- resolved Dec 18, 2025, 07:07 AM UTC
This incident has been resolved.