Mono experienced a major incident on December 14, 2025 affecting Verification and NIN Lookup and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
VerificationNIN LookupPassport Lookup
Update timeline
- investigating Dec 14, 2025, 09:22 AM UTC
We are currently experiencing downtime with the NIN endpoint from NIMC. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- investigating Dec 15, 2025, 12:25 PM UTC
We are continuing to investigate this issue.
- resolved Dec 18, 2025, 07:07 AM UTC
This incident has been resolved.