Mono experienced a minor incident on December 18, 2025 affecting Mandate creation, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 11:23 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- monitoring Dec 18, 2025, 03:32 PM UTC
A fix has been implemented, and we are monitoring the results.
- investigating Dec 23, 2025, 11:15 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Dec 25, 2025, 07:45 AM UTC
This incident has been resolved.