Mono experienced a critical incident on December 27, 2025 affecting Mandate creation and Mandate Approval, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationMandate Approval
Update timeline
- investigating Dec 27, 2025, 06:57 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Dec 28, 2025, 07:24 AM UTC
This incident has been revolved.