Mono experienced a critical incident on January 21, 2026 affecting Mandate creation and Mandate Approval, lasting 4d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationMandate Approval
Update timeline
- investigating Jan 21, 2026, 01:40 PM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- investigating Jan 21, 2026, 01:41 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 23, 2026, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 07:12 AM UTC
This incident has been resolved.