Mono experienced a critical incident on January 27, 2026 affecting Account debit, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Account debit
Update timeline
- investigating Jan 27, 2026, 10:38 AM UTC
We are currently experiencing downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
- monitoring Jan 29, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 09:38 AM UTC
This incident has been resolved.