Mono incident

Authentication Outage Affecting Specific Banks on Mono Connect & DirectPay

Major Resolved View vendor source →

Mono experienced a major incident on February 15, 2026 affecting First Bank and GTBank and 1 more component, lasting 16h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2026, 03:13 PM UTC
Resolved
Feb 16, 2026, 07:29 AM UTC
Duration
16h 15m
Detected by Pingoru
Feb 15, 2026, 03:13 PM UTC

Affected components

First BankGTBankAccess BankZenith BankFidelity BankUnion Bank of NigeriaGlobus Bank

Update timeline

  1. investigating Feb 15, 2026, 03:13 PM UTC

    We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

  2. investigating Feb 16, 2026, 07:28 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 07:29 AM UTC

    This incident has been resolved.