Mono experienced a critical incident on February 23, 2026 affecting Mandate Approval, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Mandate Approval
Update timeline
- investigating Feb 23, 2026, 08:02 AM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring Feb 23, 2026, 10:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 08:32 AM UTC
This incident has been resolved.