Mono experienced a critical incident on April 3, 2026 affecting Mandate Approval and Mono Sweep, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate ApprovalMono Sweep
Update timeline
- investigating Apr 03, 2026, 09:57 AM UTC
We are currently experiencing downtime with the e-mandate approval service. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- investigating Apr 03, 2026, 12:45 PM UTC
We are continuing to investigate this issue.
- resolved Apr 03, 2026, 03:06 PM UTC
This incident has been resolved.