Mono incident

GTBank Mobile (Authentication Outage)

Critical Ongoing View vendor source →

Mono is currently experiencing a critical incident affecting GTBank, which began 705d ago. The vendor's full update timeline is below.

Started
Jun 11, 2024, 11:19 AM UTC
Resolved
Ongoing
Duration
● 704d 13h
Detected by Pingoru
Jun 11, 2024, 11:19 AM UTC

Affected components

GTBank

Update timeline

  1. investigating Jun 11, 2024, 11:19 AM UTC

    We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.