Mono experienced a critical incident on April 15, 2026 affecting BVN iGree and Mandate Authorization and 1 more component, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
BVN iGreeMandate AuthorizationMono Sweep
Update timeline
- identified Apr 15, 2026, 12:39 PM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching your customers' BVN details and when creating a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Apr 20, 2026, 08:04 AM UTC
This incident has been resolved.